Privacy Policy
Effective Date: 01-01-2025
At LUMORA Perfumes (accessible from lumoraperfumes.pk), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes:
a. Personal Information
When you place an order or register an account, we collect the following:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (e.g., credit/debit card details, subject to secure payment gateways)
b. Non-Personal Information
This includes:
- IP address
- Browser type and version
- Device type
- Referring/exit pages
- Date and time of access
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. For more information, see our Cookie Policy.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders, including delivery and returns.
- To send order updates, promotional offers, and newsletters (with your consent).
- To improve our website’s functionality and user experience.
- To ensure security and prevent fraudulent activities.
- To comply with legal obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:
- Service Providers: Third-party vendors such as payment processors, delivery services, and hosting providers that assist in operating our business.
- Legal Compliance: When required by law, we may share your data to comply with legal obligations or enforce our terms of service.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4. Payment Security
We use secure third-party payment gateways to process transactions. Your payment information is encrypted and not stored on our servers. Please refer to the privacy policy of the payment gateway you use for more details.
5. Your Rights
You have the following rights regarding your personal information:
- Access and update your information.
- Request deletion of your account and personal data.
- Opt-out of receiving promotional emails.
- Request a copy of your data in a portable format.
To exercise your rights, contact us at buy@lumoraperfumes.pk.
6. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Account and order-related information are retained for record-keeping and auditing purposes.
7. Cookies Policy
We use cookies to:
- Remember your preferences (e.g., login details).
- Analyze website traffic to enhance performance.
- Deliver personalized content and advertisements.
You can manage your cookie preferences in your browser settings. Disabling cookies may limit some functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will promptly delete it.
10. Data Security
We use appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our website after changes indicates your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: buy@lumoraperfumes.pk
Phone: 03004570840
Address: Lahore, Pakistan
At LUMORA Perfumes (accessible from lumoraperfumes.pk), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes:
a. Personal Information
When you place an order or register an account, we collect the following:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (e.g., credit/debit card details, subject to secure payment gateways)
b. Non-Personal Information
This includes:
- IP address
- Browser type and version
- Device type
- Referring/exit pages
- Date and time of access
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. For more information, see our Cookie Policy.
2. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders, including delivery and returns.
- To send order updates, promotional offers, and newsletters (with your consent).
- To improve our website’s functionality and user experience.
- To ensure security and prevent fraudulent activities.
- To comply with legal obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your data in the following cases:
- Service Providers: Third-party vendors such as payment processors, delivery services, and hosting providers that assist in operating our business.
- Legal Compliance: When required by law, we may share your data to comply with legal obligations or enforce our terms of service.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
4. Payment Security
We use secure third-party payment gateways to process transactions. Your payment information is encrypted and not stored on our servers. Please refer to the privacy policy of the payment gateway you use for more details.
5. Your Rights
You have the following rights regarding your personal information:
- Access and update your information.
- Request deletion of your account and personal data.
- Opt-out of receiving promotional emails.
- Request a copy of your data in a portable format.
To exercise your rights, contact us at buy@lumoraperfumes.pk.
6. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Account and order-related information are retained for record-keeping and auditing purposes.
7. Cookies Policy
We use cookies to:
- Remember your preferences (e.g., login details).
- Analyze website traffic to enhance performance.
- Deliver personalized content and advertisements.
You can manage your cookie preferences in your browser settings. Disabling cookies may limit some functionality of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected such data, we will promptly delete it.
10. Data Security
We use appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no online system is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our website after changes indicates your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: buy@lumoraperfumes.pk
Phone: 03004570840
Address: Lahore, Pakistan
